We are happy to answer your questions

Frequently asked questions

Is there a waiting list?


There is no waiting a WAITLIST / CANSELATION LIST. If any tour agency tells you that they can do this, they are simply not telling the truth and are operating illegally! It’s as simple as if a passenger cancels their space is not given to anybody else.

What can cause attitude illnesses
Going too high too quickly. Not giving the time, your body can’t adapt to the decrease in oxygen at the specific altitudes.

Andean Soul Adventure recommend to spend 1 to 3 days to stay aver 3000 m. before the you start your adventure in the Andes.

How to prevent the altitude sickness?

There are two ways to prevent the altitude sickness.
1 proper acclimatization
2 preventive medications

Basic guidelines:
• Do not over-exert yourself or move higher for the first 24 hours.
• If you go above 10,000 feet (3,048 meters), only increase your sleeping elevation by 1,000 feet (305 meters) per day and for every 3,000 feet (915 meters) of elevation gained, take a rest day.
• If you begin to show symptoms of moderate altitude illness, don’t go higher until symptoms decrease
• If symptoms increase, go down, down, down!
• Keep in mind that different people will acclimatize at different rates.
• Stay properly hydrated.
• Take it easy; don’t over-exert yourself when you first get up to altitude.
• Avoid tobacco, alcohol and other depressant drugs including, barbiturates, tranquilizers, and sleeping pills.
• Eat a high carbohydrate diet while at altitude.

Preventive Medications (requiring prescriptions):

* Diamox (Acetazolamide) changes acid balance which allows you to increase breathing and improve oxygen uptake – the same mechanism as in normal acclimatization, but faster
• * Dexamethasone (a steroid) is a drug that decreases brain and other swelling, helping to reverse the effects
Is the number of visitors to Machu Picchu limited like those of the Inca trail?
New regulation of Machu Picchu now you can buy your tickets for different times:
6:00 AM for this time the limit is 800 people per day
7:00 AM for this time the limit is 800 people per day
8:00 AM for this time the limit is 800 people per day
9:00 AM for this time the limit is 560 people per day
10:00 AM for this time the limit is 600 people per day
11:00 AM for this time the limit is 600 people per day
12:00 AM for this time the limit is 560 people per day
13:00 PM for this time the limit is 540 people per day
14:00 PM for this time the limit is 540 people per day

which is an attempt to keep in line with UNESCO recommendations. Therefore, it is recommended to book in advance, especially during the high season. The trains are usually full so make your reservations in advance. You can book your visit to Machu Picchu only or a ticket including the Huayna Picchu trek.

Is it possible to enter with a different ID or passport?

This is not possible you need to take with you a valid ID or passport with the name and number you use during your booking to enter to Machu Picchu Park or Inca trail.

How can I pay my deposit and the final balance?
Deposits for the treks can be paid using PayPal (plus 6% fees).

1. – PayPal for all of our treks reservations deposit. To make your deposit by PayPal you need a PayPal account, the address to send your deposit is [email protected].
Final balances for all our treks need to be paid in cash (soles or us dollars) 48 hours prior to your tour departure, this payment must be done at our office.
Final balance for our itineraries must be paid a moth prior to your trip.

How is the weather in Peru?
Peru’s climate varies depending on where you go and season.

On the coast it is usually quite hot although during the winter (April-August) it can get chilly early in the morning and at night.
In the Andes there are two seasons wet and dry. The wet season is from November to April is wet but usually warmer. The dry season is from May to October it has hot clear days but cold nights and early mornings.

The only thing we can say about the weather in Peru is hard to predict. You can have clear day in the middle of the wet season and hail storms in the dry season it is one the beauties of Peru!

How is the short Inca trail?
The shorter Inca trail 2 days 01 night is perfect for those visitors with limited time or who just want to take things a little bit easier but still you want to trek the Inca trail.

This trek starts at Km 104 and goes up to the ruins of Wiñay wayna one of the most beautiful sites along the 4 days Inca trail, you explore before continue to Machu Picchu doing this trek you have two chances to see Machu Picchu the first day in the afternoon you won’t visit Machu Picchu the second day in the morning you will explore Machu Picchu, this trail need to be book in advance the limit per day is 200 people please check the Inca trail availabilities.


I am ready to book – what do I do?
Once you have the date and the trek you want to, the next step is to send a (Non-refundable deposit) to pay official fees when making your official reservation. To [email protected].

Them you can go to our booking form fill all the gaps.

Why do I need to send a deposit?

We use your deposit (Non-refundable) to pay official fees when making your official reservation. In case of the Inca trail we need to pay tourist and porters fees and the (19%) taxes, in case of the alternative treks we have to pay the Machu Picchu entrance fees, as well we have secure cooks, porters and horses for our different alternative treks including hotels.

What is an extra porter on the Inca trail? Do I need one?

This is optional, we will always ask you if you want a personal porter to carry your personal stuff like (sleeping bag, sleeping pad, clothes etc.) this is in case you just want to hike with your day pack carrying whatever you need during the day suck us sunblock, water, rain jacket, camera, snacks, etc. and you can enjoy more with less weight.

Is there a student discount?

Yes, there is a discount if you are a student with a valid ISIC (international students card) you will get a discount of 40 USD in order to get a discount you need to send us a scanned copy of your card and travel with card on the Inca trail or anywhere you book as a student in case you don’t have your card with you or is expired you will be obliged to pay the full fare and you my loss your entrance if it’s for the Inca trail.

What is the group size?

The maximum allowed group size on the Inca trail is 16 with 22 porters and we follow the same rules for all our treks and tours. Normally our groups are smaller between 6 to 8 if is more than 8 you go with two expert English, Spanish and Quechua speaker tour guides.

What about the toilets?
There are toilets blocks with flush toilets and running water on the campsites and lunch spots. If you need to go to the toilets along the way the you can defecate well away from the trail and water supplies, Andean Soul Adventure recommends to dig a hole or cover your feces with a rock, and take the paper with you in a bag then you deposit in one of the several bins along the way.
Are there showers on the trail?

On the Inca trail there are showers but cold showers in the case of alternative treks there are hot showers provided by the local people but you need to pay a fee in order to use.

What should I do when my trek date approaches?

Please come to our office at least 48 hours in advance so we can provide you the final details, pay your balance, confirm the time of your pre-trek talk (very important for the Inca trail treks and alternative treks) for the day trip is not that important.

How is the food on the treks?
 The food on our treks is the best all natural organic food you will have on the trek if you have special diet just you need to tell in advance so we can organize and provide you!
Where are you located?

We are located in Marquez street 250 inside a handicraft center on the second-floor office 13, Cusco, Perú

What are your opening hours?

We are open from 9 am- 1pm and 3pm – 8 pm Monday to Saturday

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